Writing
Notes
Short, practical writing. Mostly about troubleshooting, the projects I'm working on and bits of IT that I keep needing to look up.
The five-minute triage that saves an afternoon
A small habit I picked up on the ramp at Luton that translates almost perfectly to IT support — and to my homelab.
Why I went rule-based, not AI, for the cost estimator
A short note on choosing boring, defensible tools when the problem doesn't need anything clever.
When someone says "the Wi-Fi feels slow"
The short checklist I run before I touch a single setting — sharpened on real tickets and a homelab.