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London / Luton, UK · Available for IT support roles

Hi, I'm Rigon.

IT Support & Technical Problem Solver.

I'm a Computer Science graduate based in London and Luton, UK, with a strong interest in the practical, hands on side of IT. A lot of my time is spent troubleshooting the kinds of problems that don't come with clean solutions: a laptop that refuses to boot with no clear error, a colleague's Wi-Fi that drops at the same time every week for no obvious reason, or a tool that worked perfectly yesterday and silently broke overnight.

I learn fastest by getting hands on with problems, and I'm currently working towards building out a homelab environment where I can test and rebuild systems in a more structured way. Whenever I work through a problem, I make a point of writing down what went wrong, what I tried, and what actually resolved it, both to reinforce my own understanding and so that someone else hitting the same issue doesn't have to start from scratch.

What I enjoy most about IT is the moment something broken becomes functional again, especially when you can clearly explain why it failed in the first place.

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Work

Selected projects

A short selection. Full list on the projects page.

All projects →

Homelab

An ongoing build — somewhere safe to break things, fix them, and learn how a real network is wired together.

2026 — Ongoing

Currently building out a small homelab at home: a managed switch, a Linux server, a Raspberry Pi or two, and the patience to learn each piece properly. The point isn't a Pinterest-worthy rack — it's deliberate, hands-on practice with the same tools and ideas I'll use on a service desk: DNS, DHCP, virtualisation, monitoring, backups, and writing it all down so future-me can rebuild it from scratch.

  • Linux
  • Docker
  • Proxmox
  • Pi-hole
  • Networking

ADN Construction

A marketing site I designed and built for a London-based construction firm.

2025

Full marketing website for ADN Building Contractors Ltd — a residential and commercial builder operating across London. Designed and built end-to-end: a confident hero, an image-led project portfolio with optimised galleries, services overview, animated stats and a working enquiry form. Live in production and currently the company's primary point of contact.

  • Next.js
  • TypeScript
  • Tailwind CSS
  • Vercel
Live

Construction Cost Estimator

A rule-based tool that gives small builders a transparent, defensible cost range.

2026

A web app that turns a short brief — project type, area, finish level and complexity — into a clear cost range with an itemised breakdown. The logic is explicit and rule-based, not a black box, so you can see exactly why a number landed where it did.

  • Next.js
  • TypeScript
  • Tailwind CSS
  • Vercel
Case study →GitHub

Experience

Where I've worked

The same skills that keep an airport running on time — calm under pressure, clear handovers, careful with kit — translate well to a service desk.

  1. Team Leader, Ramp Agent — London Luton Airport

    2025 — Present
    • Lead a team responsible for aircraft turnaround — every delay has a direct cost, so the job is essentially live incident management.
    • Coordinate with engineering, fuelling and cabin crew over radio; clear, concise handovers are the only thing that keeps the operation moving.
    • Triage problems on the spot: faulty equipment, weather delays, missing paperwork. Decide quickly, escalate the right things, document the rest.
    • Trusted to onboard and mentor new agents, including running through SOPs and safety-critical checks.

  2. Data Analyst (Internship) — Sir Robert McAlpine

    2023
    • Analysed IT infrastructure performance across multiple sites — network switches, wireless access points and connected devices.
    • Pulled data from internal APIs and reporting tools to spot underused links, noisy WAPs and devices that kept dropping off the network.
    • Wrote up findings in plain English for non-technical stakeholders, with recommendations for cheap wins (e.g. retiring duplicate APs).
    • Got comfortable with the reality of enterprise IT: ticketing systems, change windows and the joy of a clean asset register.

  3. BSc (Hons) Computer Science — University

    2020 — 2023
    • Graduated with a 2:1.
    • Modules covered networking, operating systems, databases and software engineering — the bits that show up on a service desk every day.
    • Final-year work focused on practical tools rather than research — I'd rather ship something useful than over-engineer it.

Toolkit

What I'm comfortable with

Support & troubleshooting

  • Hardware diagnostics (laptops, desktops, peripherals)
  • macOS, Windows and basic Linux administration
  • Account, mailbox and access provisioning
  • Writing clear runbooks and tickets

Networking

  • Home and small-office network setup
  • Routers, switches and wireless access points
  • DNS, DHCP and basic troubleshooting flow
  • Reading logs without panicking

Building

  • TypeScript, Next.js, Tailwind CSS
  • Node.js, simple APIs and scripting
  • Git and clean commit history
  • Working with non-technical stakeholders

Looking for someone to keep things running?

I'm open to IT support, service desk and junior systems roles in the UK. The fastest way to reach me is email, but LinkedIn works too.

rigon040@icloud.comLinkedIn